AHVISE – F.A.Q.’s

General Support…

How to open a Support Ticket for more help...

 

MORE HELP…

You must register via the SIGNUP PAGE before you can open a Support Ticket – “Register” means adding your name and email and some basic information. It will take less than 30 seconds.

Once joined, you can get help and support via the “CONTACT” page.

To open a support ticket simply go to the CONTACT page on our website and click on the bottom left button that says “CREATE A TICKET” – select who you wish to contact, and enter a message, and we will be back in touch with you asap!

 

When do the AHVISE admin volunteers work?

The AHVISE Admin Volunteers answer support tickets on Tuesday and Fridays.

Outside these hours Coordinators may contact families and volunteers that are relevant to their current placement load. But this is at the discretion of the Coordinator.

Therefore, if you open a support ticket, with a question on Tuesday, it may not be responded to for a few days.

Please be patient.

Thank you!

 

I need help or I have a question for AHVISE, what do I do?

We request you go to our CONTACT PAGE HERE and register a support ticket.

DO NOT EMAIL US.

Request a support ticket relevant to your enquiry type and after you send your query we ask you be patient for the response.

Please do not:

  • Call Aussie Helpers head office 1300 number
  • Email Aussie Helpers staff
  • Use Aussie Helpers contact form on their website
  • Email our AHVISE members direct (even if you know them personally!!)
  • Try to contact us on social media

These attempts to circumnavigate our support ticket system doubles our volunteers work time, which is already very limited.

AND we are desperate to keep all contact with members via the support ticket system so we have a solid background record of ALL and ANY conversations between parties, no matter how insignificant. Also, if a volunteer your are in contact with goes away, our support ticket system means someone else can step in and take over the line of enquiry with ease.

We cannot stress how important it is to use the support ticket system.

Bearing in mind we are a voluntary organisation please be patient, someone will attend to you.

If you have an “emergency” you should call Aussie Helpers head office – BUT emergency means “death” or “very serious” matter, not “I can’t log in, or find my password”.

After you submit a support ticket please understand it can take up to 7 days for a response. 

Can I call Aussie Helpers 1300 number for help with AHVISE?

The short answer is no.

AHVISE is a run separately from Aussie Helpers, and we do not work from the Aussie Helpers head office. Our volunteers and Coordinators work from their own homes. Aussie Helpers staff are not involved in the day to day running of the AHVISE program.

Calling or emailing the Aussie Helpers staff for help with your AHVISE queries, feedback or support is not encouraged because they won’t be able to help you and it will take them time to forward your queries onto our AHVISE support team.

We are all volunteers and the AHVISE admin team give time freely every week in order for the program to continue. We ask that you respect that.

Is there ANY phone number I can call?

If a Coordinator has called you and left their number for you to call back, then yes you can call them in that instance.

Otherwise – The short answer is no.

AHVISE is a program run by volunteers, who provide their time, help and assistance to families and volunteers all year round via email and other means.

If we were to allow phone calls then we know this would make the work undesirable as the calls would intrude on their already busy lives.

Therefore there is no phone numbers to call at this time.

If we got Government funding, in the future, there  may be scope to set up an office with a phone. But for now, that is not the case.

 

Volunteer FAQs…

Do I have to have a Working With Children Check (or Blue Card)?

In all states right across Australia you must have a Working With Children Card for the state you wish to be a volunteer in:

QLD:    Blue Card 
NSW:   Working With Children Check 
VIC:     Working With Children Check 
NT:       Working With Children Check
WA:      Working With Children Check
TAS:     Working With Children Check

You should click on the relevant state links and research what is involved for the state you wish to volunteer in. Make sure you meet their criteria, and if they have forms to complete, we encourage you to do so asap.

 

Do I need a Working With Children for the whole of Australia?

No. Volunteers only need child-work clearance for the States they intend to take placements.

What if the Blue Card (or Working With Child forms) need an AHVISE signature?

Some of the Working With Children Checks and Blue Cards require the charity/organisation you intend to volunteer with, to sign it.

What we need you to do is to download the forms from the official websites (or the Blue Card forms are downloadable below).

If you have a form, and you need a signature from one of our admin staff, please fill out as much of the forms as you can, get your ID documents verified, and send the original documents PLUS one copy (of all of the documents) to Lyn French (AHVISE Team Manager):

AHVISE Team
C/- Gilberton Station
EINASLEIGH  QLD  4871

Because we are a registered charity, there is no cost to you for the application.

However, we do appreciate a stamped envelope enclosed with your documents you send to us, that we can use to forward your documents onto the registration organisation on your behalf once we have signed it.

How do I enter my Blue Card into the system?

When you register with the AHVISE Registration Form on this website there will be instructions for you to provide your scanned copy of your Blue Card and drivers licence.

Does my partner need a Working With Children check?

Yes. If your partner is helping you in the school room or maybe sports and anything involved with the children they must have a Blue Card too.

Do I have to write the curriculum for my student while I am on the placement?

No. Please do not change the child’s curriculum because when you leave, mum has to go back to what they know. Distance Education schools or home schooling (or whatever program the family are enrolled in) send out assignments and your job is to supervise these and help child/children catch up and do extra if needed. Always discuss with parent on progress in the schoolroom. These mothers are very busy. They appreciate honest feedback and open and honest communication about how their child/children are progressing in their schoolwork.

What about travel costs?

Tutors are responsible for their own accommodation  to and from placements.

Volunteers are requested to keep fuel dockets to claim for fuel costs. This claim is to be submitted to AHVISE and this claim is caped at $1,500 per placement, upon receipts.

General Placement Questions:

How long do I stay at one placement?

There is no time limit. Should a family require help to have someone for one full school term, this is okay and worked out with the Coordinator and the family. it is advised that no placement will be under 6 weeks, the reason being one unit/assignment of school work is 2 weeks, that means you are helping that student do 3 units.

Can I Choose when I do a Placement?

You can choose when you wish to help families in the outback, by providing your preferred dates when you type in your preferences for dates/time of the year you wish to volunteer, on the registration forms on this website.

What happens if my placement “goes wrong”?

We are all individuals but it is very rare that there is a clash, and if there is, it generally is because there hasn’t been enough communication between all parties. If you do not wish to stay or things have gone wrong, you should contact your Coordinator immediately and action will be put in place to terminate you from the placement .

Is there anything should do before leaving for a placement?

After making contact with your Coordinator who matched you with the family, it is good idea to make contact with, and talk to parents and the child, if they wish. Ask the parent for permission to make contact with the School they are enrolled with and have a talk with their teacher. You can inquire whether they have any learning  problems, do they like art, sport, music, etc. Try and find out what the child/children likes, dislikes, as this can help you prepare for your time with them better.

I am an Angel, what can I do?

Angels are also just as important as Tutors. Everyone plays a major role. They mostly are the Tutor’s partner, but not always. Some families may have medical emergencies, and Angels can help keep things ticking along. Maybe help around the house or in the garden or maybe just be a cowboy gardener.  You could help in the kitchen or maybe help out in the workshop. Be open and discuss ideas with the family before you go. Tell them what you like doing and happy to help with. Communication is the key to successful placement!

Having Problems Logging In?

I'm having trouble logging in as a Family???

 

MORE HELP…

When you first register, you will automatically be redirected to the Families profile page. Now you can log in and out of the website anytime to update your details. When you have completed your profile questions you can then go “Create a Placement” (See video training inside the “Family Training HUB” once you log in).

You can always log in and out of the AHVISE website from any computer with your username and password.
You can use your email address instead of your username – either work for logging in.

If you can’t log in for some reason, you can request a new password on the LOG IN box.
Once you have reset your password you should be able to log in as normal.

If you still can’t log in, please contact our Support via the Contact Support Page HERE.

 

I'm having trouble logging in as a Volunteer??

 

MORE HELP…

When you first register, you will automatically be redirected to the Volunteers profile page. Now you can log in and out of the website anytime to update your details. To view the Placement List you must be “Approved” by our Admin – see video below how to get “Approved”.

You can always log in and out of the AHVISE website from any computer with your username and password.
You can use your email address instead of your username – either work for logging in.

If you can’t log in for some reason, you can request a new password on the LOG IN box.
Once you have reset your password you should be able to log in as normal.

If you still can’t log in, please contact our Support via the Contact Support Page HERE.

Dear Volunteers,

There will be a family out there who would love to receive your help.

Parents living in remote situations frequently worry that they are not providing enough guidance and support for their children’s education.  Some of these parents have limited education themselves so struggle in teaching their own children, having AHVISE Tutors is appreciated as our volunteers bring a wealth of knowledge from their teaching skills in the classroom and have many years of experience sharing and caring.

 At times parents are juggling school rooms, outside chores, mustering and more.

The AHVISE scheme is voluntary.
This means that it has no paid personnel whatsoever at any level.

AHVISE recruits Tutors including retired teachers, and other volunteers with relevant experience, who would like to spend time helping isolated students with their education.

Dear Angels,

Distance Education is taught through set assignments, either paper base or internet learning.

Students may have specific needs, such as reading and mathematics; or perhaps behavioral issues where the parents may be having difficulty relating to their own children; or where students are studying at secondary level.

Secondary teachers mainly work with upper primary students who are soon to make the transition to boarding or secondary school.

Sometimes a family needs the help of a non-teacher called an Angel.
Angels can assist by helping and supporting the child and family needs outside of the school room, whether it be helping around the house, in the kitchen, perhaps helping with a younger sibling, or a medical emergency etc. Most Tutors’ partners become Angels and are able to help about on the station as well, which is ideal if they have mechanical knowledge and they enjoy helping out and fixing things. Or maybe they are just a good handyman, or gardener, who just wants to help others.

Travel costs can be expensive if you are going to isolated/remote areas. Travel cost reimbursements are available.
Please talk with the coordinator to discuss what is available.

There is no set time on how long you can take a placement. This will be worked out with families. Six weeks is preferred or one whole term if the child requires extra tutoring. If more Tutors are available there is no reason why families cannot get a second tutor in one year. AHVISE operates wherever there is help needed, that means any State or Territory, if there is a child or family who needs help with their educational needs, AHVISE will do their best to help out.

AHVISE has Local Area Coordinators. 

Our Local Area Coordinators are responsible for organising placements by matching volunteer Tutors with families. While AHVISE do everything possible to ensure compatible placements, at times, things just do not work out and this is mainly due to communication and personalities.  If this happens Coordinators will contact the nominated admin personal and the placement can be terminated immediately.

We encourage you to be part of Aussie Helpers
by getting involved with the AHVISE program.